This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Keystone Lintels are recruiting for a Customer Support Advisor (12 Months) who will be responsible for inputting of Sales Orders/creating Customer Quotes. This person will have the ability to resolve any customer issues or problems that arise quickly and efficiently. The role represents an exciting opportunity for an individual to join our dynamic Technical and Sales teams and will be based in Group headquarters in Cookstown, Co.Tyrone.
ROLE AND RESPONSIBILITIES
Answering a large volume of telephone and email enquires relating to sales/quotations
Input customer product requirements, information and orders in an accurate and timely manner
Liaise with technical Sales team regarding queries and customer requests
SKILLS, EXPERIENCE & COMPETENCIES
Accuracy and attention to detail are essential in this role
Good communication skills both written and verbal
Experience dealing with customers in person and via telephone
Good organisational skills
Ability to use a variety of IT programs including MS Excel
Preference will be given to candidates with experience in a relevant role
Experience working within manufacturing/construction industry
Experience of MS Navision or MS Dynamics would be advantageous
This exciting position offers an excellent opportunity for an individual interested in developing their commercial awareness and working as part of a team. You will develop your ability in a range of areas including Technical, Customer Service, ICT and inter-personal skills
The Company
Part of Keystone Group, Keystone Lintels is a market leading manufacturer of steel lintels. Founded in 1989, it is now a multisite manufacturing operation with locations in Swadlincote (South Derbyshire) and Cookstown (N. Ireland) to service both UK and Irish construction markets. It’s extensive and growing range of Hi-therm+ lintels, standard and special steel lintels, Brickslip lintels and windposts is award winning and celebrated throughout the industry.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Keystone LintelsPrivacy Statement
The following explains how we Keystone Lintels (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Keystone Group is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 24 months after the vacancy has closed. After this period, it will be fully anonymised.
Cascade
Only if you are successfully recruited, we will upload your details to our HR system, Cascade (A.K.A. “Keyhub”). As a member of staff you will sign a contract of employment and agree to additional terms on how your data is handled and stored.
Document Signing
We use DocuSign for digitally signed documents. You may be required to sign a contract, offer and/or other documents if you are successful. You will not have to create an account with them and we only pass on the minimum amount of data required to allow them to carry out their operations. Please click the link below to view their privacy policy https://www.docusign.co.uk/company/privacy-policy
References
Our recruitment process requires that we contact the referees provided by you as part of our checks to ascertain suitability of employment. The content of the reference will not be shared without the referee's permission.
Online Tests
As part of our recruitment process, you may be requested to complete an online test with our third party provider, Thomas International. We only send them the minimum amount of data required to perform this action.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Keystone Lintels can exercise the right to update this policy as and when required.
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